The University Grants Commission (UGC) has notified the Redressal of Grievances of Students Regulations, 2023 and these regulations supersede the University Grants Commission (Redressal of Grievances of Students) Regulations, 2019.
The new Regulations provide for the establishment of Students Grievances Redressal Committee(s) (SGRC) by all the Higher Education institutions (HEls) and for the appointment of Ombudsperson (s) at the University level.
“Higher Education institutions are requested to comply with the provisions of the Regulations and constitute the SGRC, preferably within 30 days of the notification of the Regulations,” UGC said in a letter to vice-chancellors of universities and principals of colleges.
Similarly, the UGC has requested universities to appoint the Ombudsperson(s), as provided in the Regulations, at the earliest, preferably within 30 days of the notification of the Regulations.
Students Grievances Redressal Committee(s) (SGRC)
A complaint from an aggrieved student relating to the institution shall be addressed to the Chairperson, Students’ Grievance Redressal Committee (SGRC).
Every Institution shall constitute such number of Students’ Grievance Redressal Committees (SGRC), as may be required to consider grievances of the students, with the following composition, namely:
A Professor - Chairperson
Four Professors/Senior Faculty Members of the Institution as Members.
A representative from among students to be nominated on academic merit/excellence in sports/performance in co-curricular activities-Special Invitee.
At least one member or the Chairperson shall be a woman and at least one member or the Chairperson shall be from SC/ST/OBC category. The term of the chairperson and members shall be for a period of two years.
The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint.
Any student aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision, UGC notification read.