Soumya Prakash Pradhan

People working in call centers and service centers aim to resolve people's queries. In this field, artificial intelligence (AI) is becoming increasingly prevalent.

AI tools now provide responses similar to human service providers when people call in. In the tech market, AI tools are transforming communication strategies across various industries, from healthcare to finance.

These tools offer a flexible and powerful API, enabling developers to seamlessly integrate AI capabilities into their applications.

Whether it is handling inbound or outbound calls, these tools, exemplified by 'Bland AI,' are designed to serve as AI-driven phone calls. For instance, they can help users send personalised appointment reminders to patients effortlessly.

'Bland AI' claims to handle up to 500,000+ phone calls simultaneously and respond at human-level speed in any voice.

The claim is that Bland AI replaces employees with an AI that is always available, integrated directly into users' systems, and can scale infinitely alongside their company.

This AI tool operates on a paid platform, charging users per minute, with a rate of Rs 10 per minute for testing in India.

In terms of safety, the team behind the tool actively works to prevent misuse by carefully monitoring the platform and ensuring responsible and ethical use of AI voice technology.