Infosys opens back office in Puerto Rico

Bengaluru: Software major Infosys Ltd. yesterday announced the setting up of a back office in Puerto Rico to serve its global clients through its business process outsourcing (BPO) subsidiary.

“The new centre has been set up in collaboration with the Commonwealth of Puerto Rico and the Puerto Rico Industrial Development Company (Pridco) in the northern municipality of Aguadilla and will have 250 employees,” the company said in a statement here.

The centre will initially deliver complex order-to-cash business processes for clients in the aviation sector as Aguadilla is an aviation hub in the region.

“We are expanding our footprint in the region to service clients in the federal government sector and the healthcare industry,” the statement said.

The back office will provide services in English and Spanish as it has local workforce with US citizenship.

“We envision the back office as a promising regional hub and a cent re of excellence for the aviation and aerospace industry. Leveraging its workforce, we will deliver enhanced business value to our clients across multiple industries, including healthcare and government sector,” Infosys BPO chief executive Anup Uppadhayay.

Availability of skilled workforce and conducive business environment fostered by the Puerto Rico government made the company to select the island country for its new back office facility.

“Our industrial development strategy has enabled foreign investors like Infosys to set up its operations in our country. We hope this will enable additional opportunities between us and the global IT firm,” Pridco executive director Antonio Medina Comas said.