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Tag: Call Centres

Pratap-Jena
Odisha govt to open call centres for Awas Yojana beneficiaries

Bhubaneswar: In a bid to address lapses in rural housing schemes across Odisha, call centres will be set up for beneficiaries in each district. In a letter to all the Project Directors of District Rural Development Agency (DRDA), the Panchayati Raj and Drinking Water Department has directed to open call centres in all districts of […]

  • Saturday, 24 April 2021
Google to place AI-powered virtual agents in call centres

San Francisco: Google has announced it is working with several partners like Cisco and Genesys to build Artificial Intelligence (AI) technology that will replace some of the work in call centres. The software is called “Contact Center AI” which will install “virtual agents” that will be the first to pick up the phone when a […]

  • Thursday, 08 July 2021
call centre
Indian national pleads guilty to call centres scam in US

Washington: A 28-year-old Indian national in the US has pleaded guilty for his role in a multi-million dollar scam in which individuals from call centres located in India impersonated US tax and immigration officials to defraud victims across America. Harsh Patel, who most recently lived in New Jersey, is the third Indian national to have […]

  • Monday, 28 June 2021
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