IRCTC Brings New Strict Guidelines for Passengers’ Convenience

New Delhi: Indian Railways Catering and Tourism Corporation (IRCTC) has been working minutely towards passengers convenience and leaving no stone unturned to provide the train commuters the best.

Working progressively towards passengers’ safety, sanitation, catering services, cleanliness and other facilities, IRCTC has now come up with new guidelines to curb the spread of fraudulent vendors.

According to a report of The Times of India, IRCTC has declared that one shouldn’t pay for the purchased food from the food vendors at the railway stations if a vendor can’t provide authenticate bills.

In such case, the food should be given free to the passenger. Besides, IRCTC executives have been making announcements related to the same at the Indian Railways stations.

IRCTC has made the decision taking into cognizance the increasing number of complaints by passengers related to the substandard quality of food. The move with an aim at reducing the numbers of unauthorised food vendors, the TOI report said.

“The IRCTC’s wants more passengers to utilise its catering services without facing the risk of being overcharged or misled. This will also curb the unauthorised vendors… Passengers are being told that they should always buy food items from authorised IRCTC food vendors and demand valid bills. If the vendors do not provide bills, the passengers must, under no circumstances, pay,” TOI quoted IRCTC spokesperson Pinakin Morawala as saying.