Vikash Sharma

The users need to complete and meet the required norms as far as ‘Know Your Customer’ (KYC) process of their latest FASTag is concerned, said the National Highway Authority of India (NHAI).

NHAI has also urged users to complete the process of updating KYC as per the Reserve Bank of India (RBI) guidelines. The appeal assumes significance as FASTags with valid balance but with incomplete KYC will get deactivated/blacklisted by banks post-January 31, 2024.

As per PIB report, NHAI has taken up the ‘One Vehicle, One FASTag’ initiative to discourage user behaviour of using single FASTag for multiple vehicles or linking multiple FASTags to a particular vehicle.

"To avoid inconvenience, users must ensure that KYC of their latest FASTag is completed. FASTag users must also comply with ‘One Vehicle, One FASTag’ and discard all the earlier issued FASTags through their respective banks,”the report said.

Only the latest FASTag account shall remain active as previous tags will be deactivated/blacklisted after January 31, 2024. FASTag users can reach out to nearest toll plazas or toll-free customer care number of their respective issuer banks for further assistance or queries.

It is pertinent to mention here that FASTag has revolutionized the electronic toll collection system with a penetration rate of around 98 percent and over 8 crore users in the country. With the penetration rate of around 98 percent and over 8 crore users, FASTag has revolutionized the Electronic Toll Collection system in the country, the report added.