Railways To Start Provision For Waiting List, Bookings From May 15

New Delhi: Two days after the Indian Railways started to run the Special Rajdhani trains, the national transporter on Wednesday issued an order introducing the provision of waiting list not only in its present operational special trains for journeys starting May 22 but also for all its forthcoming services. The Railways also indicated that it might soon start mail or express trains as chair-car services in the coming days as well.

The new rule will come into effect for tickets booked from May 15 for journeys beginning May 22. Special trains, ones to be notified later, will have waiting lists from May 22 onwards, the Railways said. The order also stated that there shall be no reservation against cancellation (RAC) in the special trains.

The directive from the railway board to the zones indicates that the railways is planning to run mixed services instead of the present all air-conditioned trains. The fresh order from the railways also indicates that the national transporter might begin services to smaller towns along with the major cities that its Rajdhani specials cater to now.

Almost 48 days after suspending all passenger, mail and express train services, the railways has started 15 pairs of Special Rajdhani trains from Tuesday.

The Railways has also started to run Shramik Special trains to transport stranded migrant workers, students, pilgrims and tourists from May 1.

1. Relaxation in the provision of Refund rules for PRS counter generated tickets/E-tickets (already booked), as a special case, for journey starting w.e.f. March 2020 till resumption of passenger services or till further orders.

For trains cancelled by the Railways: while provision of auto-refund will continue, for PRS Counter Ticket, refund can be taken on submission of ticket upto 6 months from date of journey (instead of 3 days excluding date of journey).

In case where a train is not cancelled: A passenger does not want to perform journey, full refund of already booked reserved tickets shall be given.

• Passengers can file TDR (Ticket Deposit Receipt) within six months from date of journey (instead of 3 days) at the station and submit the detailed TDR within next sixty days (instead of 10 days) to Chief Claims Officer/CCM Refund's office for getting the refund amount, subject to verification. E-tickets: Online cancellation and refund facility is available.
• Passengers can also cancel PSR counter ticket through 139 or through the website of IRCTC and get across the counter within six months from date of journey (Instead of up to schedule departure of the train).
• For PSR counter tickets passengers who have already cancelled their tickets for the said journey period starting from March 21 can apply for refund of the balance amount of cancellation charge deducted to the office of Chief claims officer or Chief Commercial Managers Refund (CCM-Refund) of concerned Zonal Railways

Full refund of cancellation amount so deducted, on cancellation of already booked tickets, for journey period starting from March 21, 2020

Ministry of Railways issues revised guidelines on cancellation of already booked tickets and refund of fare, with effect from 21st March 2020. pic.twitter.com/61p2MgxzQ5

— ANI (@ANI) May 13, 2020

(With IANS Inputs)