IRCTC Alert For Passengers On Train Tickets Refund Rules In 2020

One of the common problems that train passengers have is about the charges and refund rules of train ticket cancellation. As passengers often end up getting confused, we have come up with a list of the important points/changes.

Here are the following points:

For cancellation of unreserved, RAC and waitlisted tickets, the cancellation charges are Rs 30 for unreserved (second class) and Rs 60 for second class (reserved) and other classes.

(i) If confirmed reserved tickets are cancelled 48 hours before the train’s scheduled departure, cancellation charge for 1st AC/executive class is Rs 240; 2nd AC/first class is Rs 200; 3rd AC/ACC/3A economy is Rs 180; 2nd sleeper class is Rs 120 & 2nd class is Rs 60.

(ii) If confirmed reserved tickets are cancelled between 48 hours and 12 hours before the train’s scheduled departure, cancellation charge will become 25% subject to minimum charge according to (i)

(iii) In case confirmed reserved tickets are cancelled between 12 hours and 4 hours before the train’s scheduled departure, cancellation charge will be 50% subject to minimum charge according to (i)

(iv) Refund is provided on partially confirmed tickets up to 30 minutes before the train’s scheduled departure

(v) Refund on unused RAC/WL tickets is provided to 30 minutes before the train’s scheduled departure subject to reduction of clerkage charge.

(vi) Automatic refund will be granted for e-ticket cancellation

(vii) There is no permission for cancellation of CNF/RAC ticket booked in premium special trains. The ticket, however, can be cancelled only if the train is cancelled. In those cases, refund is granted by PRS system.

1. The refund amount will be handed over the PRS counter, If the railway ticket is surrendered within a specific time period. If a ticket is cancelled through official IRCTC website or 139, one can get the refund amount from the reservation counter.
2. If a ticket is cancelled online then the refund will get credited to his/her bank account within 5 days. In case a ticket is cancelled across the station counter then the refund amount will be disbursed over the counter within 7 days.
3. For refund on unused tickets, station masters/managers across major stations can be contacted as they have special discretionary powers.
4. In case of any natural calamities where the person is unable to reach the reservation counter within the stipulated time, then one can file Ticket Deposit Receipt (TDR) within 3 days.
5. There will be no refunds for misplaced/lost tickets. If the authenticity of a torn/mutilated ticket can be verified, the refund amount will be given to the person based on the details that could be seen on mentioned in the ticket. If the misplaced/lost ticket gets confirmed/RAC, a copy or duplicate permit travel on the same reservation can be issued.
6. For Tatkal tickets, there is no refund. An online ticket can't be cancelled once the chart is prepared, however, , the online TDR filing can be used for tracking the refund status.
7. In case an e-ticket is of a family/party, where some people have confirmed reservation, while others have RAC or waiting list, the full refund of fare, less clerkage, will be allowed for confirmed members only. However, it will happen if an online TDR is filed or the ticket is cancelled online for all the passengers within 30 minutes before the train’s scheduled departure.