Pradeep Pattanayak

Cyber criminals can no longer have a freeway as the Department of Telecommunications has recently launched the ‘Chakshu’ portal to keep a hawk eye on them. 

Cyber criminals are duping gullible people of their hard-earned money by sending messages of lucrative offers. With the launching of the ‘Chakshu’ portal, instead of visiting cyber police stations, the victims can register complaints from their houses. 

“If you receive a WhatsApp message and you suspect it to be a fraudulent one, you can report it by visiting the ‘Chakshu’ portal. Then, law enforcement agencies will start working on it immediately. If it is found to be a fraudulent one, the number will be disconnected and action would be taken. Otherwise, no action would be taken,” Union Minister Ashwini Vaishnaw said after launching the portal. 

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“If you receive a message, fake call, or a marketing call, you can report it here (Chakshu portal). Then necessary action will be taken against the culprits,” said GV Ramana Rao, additional DG of telecom, Bhubaneswar.  

“The details submitted by a victim will be limited to the portal. The case will be investigated and if it is proved that the number is a fraud one, the cyber criminal’s number will be deactivated so that he can’t target others,” said Pankaj Sahu, assistant director of telecom, Bhubaneswar Circle. 

Cyber experts suggest proper inspection to avoid the deactivation of genuine numbers. 

“The investigation body should probe properly or else some genuine people’s mobile numbers will get deactivated,” said cyber expert Prashant Sahu. 

How it works 

If a mobile customer receives a message or a call that is suspected to be a fraudulent one, then he can report the same by visiting the ‘Chakshu’ portal. 

Open sancharsaathi.gov.in 

Click on Citizen Centric Service. 

Click on ‘Chakshu’ to open the ‘Chakshu’ feature. 

Submit the details. 

Once submitted, the complaint gets registered.    

Then the job of a dedicated team at the Department of Telecommunications will start. The officials will inspect the mobile numbers reported. If the investigation finds the number to be a fraudulent one, the number will be deactivated. If several complaints are lodged against a particular mobile number, the number will be deactivated and action will be taken against the user.

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