Massage session turns ugly after booking cancellation: Client–masseuse scuffle video goes viral

A viral video showing a violent altercation between a client and a masseuse in Mumbai’s Wadala has sparked debate on social media about professionalism and safety in home-service bookings.

What was expected to be a routine home massage session quickly escalated after a dispute over the appointment, resulting in hair-pulling, punches and visible aggression- all captured in the now-circulating clip.

Purported Details of the Incident

According to reports, the 46-year-old woman from Bhakti Park, Wadala East, had booked a massage through an online platform to treat shoulder pain. When the masseuse arrived with a portable massage bed that the client found unsuitable for her home, she chose to cancel the session and request a refund via the app.

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However, tensions rose before the service even began. The disagreement reportedly escalated into a physical confrontation- captured on video by the client’s son, in which both the client and the masseuse were seen in a physical scuffle, including hair-pulling and punches. 

📍#Mumbai Wadala: A therapist from #Urban Company, a home-based service platform, had arrived to perform a massage. However, when the therapist arrived, the woman canceled her session.

1/2 pic.twitter.com/3k9Lg5ByCg

— Siraj Noorani (@sirajnoorani) January 23, 2026

The masseuse is alleged to have scratched the woman’s eye, punched her face and pushed her to the ground, while the client also engaged in the altercation.

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The Wadala police registered a complaint, categorising the episode as a non-cognisable offence under relevant sections of the law. No arrest has been reported so far, and the complainant has been advised to approach a magistrate for further proceedings.

In response to the incident going viral, the service provider terminated the masseuse’s association with the platform, according to reports.

This video’s widespread sharing has prompted discussions online about professional conduct, customer safety in gig services, and the responsibilities of both clients and service providers when disputes arise.

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