In a rapidly evolving marketplace, it is crucial for consumers to be aware of their rights and responsibilities. In India, consumer rights and responsibilities are governed by the Consumer Protection Act, 2019. This act aims to protect and ensure fair trade practices. So, let's delve into the key consumer rights outlined in the Consumer Protection Act, 2019. Firstly, consumers have the right to safety. This means that they should be protected against goods and services that may pose a threat to their health and safety. Secondly, consumers have the right to information. They should be fully informed about the quality, quantity, price, and other relevant details of goods and services. The right to choose is another fundamental consumer right. Consumers should have the freedom to choose from a variety of goods and services at competitive prices. This promotes healthy competition among businesses and gives consumers the power to make choices based on their preferences and budget. Furthermore, consumers have the right to be heard. If they have any grievances or complaints, they should be able to voice their concerns and have them addressed by the appropriate authorities. In addition, the Consumer Protection Act, 2019 grants consumers the right to seek redressal for any unfair trade practices or deficiencies in goods and services. This mechanism ensures that consumers are protected and that businesses are held accountable for their actions. Lastly, consumers have the right to consumer education. It is essential for consumers to be educated about their rights and responsibilities. By being aware of their rights, consumers can exercise them when necessary and make informed decisions. Alongside these rights, consumers also have certain responsibilities. Firstly, consumers have the responsibility to be informed. Before making a purchase, it is their duty to gather information about the quality, price, and other relevant details of goods and services. Consumers also have the responsibility to choose wisely. Don’t sign big money contracts without reading carefully or asking for advice. Also never forget keep all purchase records like ads, tickets, form, receipts, and invoices. They prove you bought something. Remember, knowledge is power, and being an informed consumer is the first step towards a fulfilling consumer experience.
Published: Odishatv Bureau
Last updated: 24 December 2023, 05:13 PM IST
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