Cassian Baliarsingh

A student was allegedly scammed in Bengaluru after the Ola app showed the fare at Rs 5,194 for a Rs 730 ride from the airport to his destination in the city. Although it initially displayed Rs 730, it later showed Rs 5,194 leaving the student in shock.

The incident has sparked outrage on social media with angry netizens demanding an answer from Ola.

Anurag Kumar Singh from Kolkata landed at Bengaluru airport and booked an Ola ‘mini taxi’ to reach his destination in the city. As soon as he made his bookings, he was directed to hop on to the first car that came at the taxi bay of the airport.

As it had shown Rs 730 for the fare, Anurag hopped into the cab. But he was shocked when he reached his destination Mathikere area of the city. The charges had risen exponentially to Rs 5,194 from Rs 730, a TOI report stated.

“He found my name on the app after typing the OTP. When we reached the location, he showed me his phone screen and the amount was Rs 5,194. I was shocked because even if I roam around all of Bengaluru, I wouldn’t have to pay Rs 5,000,” Anurag was quoted saying by TOI.

Later, the taxi driver settled on Rs 1600, which was still two times more than the actual fare. Anurag who can’t speak Kannada properly was helped by his neighbours. When they asked the driver to settle the matter at the police station, he agreed to take Rs 1600.

Although Ola claims to refund the amount if the issue is raised with the aggregators’ customer support, the reality is far different from their claims.