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Vikash Sharma

In a major decision to make services simple and transparent, the government has simplified ways to access Digilocker service. From now on the citizens can use the MyGov Helpdesk on WhatsApp to access the Digilocker service.

As a result, the citizens can now create and authenticate their Digilocker account, download important documents like PAN card, driving license and others on WhatsApp.

As per a PIB release, MyGov Helpdesk will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services.

The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.

-PAN card

-Driving License

-CBSE Class X Passing Certificate

-Vehicle Registration Certificate (RC)

-Insurance Policy

- Two Wheeler

-Class X Marksheet

-Class XII Marksheet

-Insurance Policy Document ( Life and Non life available on digilocker)

Step: WhatsApp users can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.

With new addition like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

It is pertinent to mention here that the MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) on WhatsApp served as a critical instrument in fighting Covid-19 pandemic by offering people authentic sources of Covid-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads.

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