Medha K: Odisha IT company employs salaried AI human resources assistant

Bhubaneswar-based IT company, CSM Technology has developed an AI employee named Medha K, who is a Knowledge Assistant, and integrated it with ChatGPT to assist internal employees.

As an Artificial Intelligence (AI)-powered natural language processing chatbot, CSM claims it can understand and generate text based on the prompts and keywords provided to it. It has a variety of applications, from answering queries to assisting in content drafting, language translations, etc.

Interestingly, Medha K has been employed by the company as an HR Assistant as any other employee with an employee code. The chatbot has also been assigned eight hours of daily duty with two weekly offs.

Speaking about the development, the CEO of CSM technology, Priyadarshi Nano Pani said, “Medha K has a reporting authority and it has a fixed monthly salary as well. She has been trained with all the policies of the company.”

Medha K is also a human-AI trainer who can fine-tune language models, incorporate human feedback, and employ the most effective learning methods to ensure a seamless experience for everyone. Not only that, but Medha K is also undergoing extensive training on IT helpdesk data, enabling her to provide IT ticket support and access project monitoring data to furnish real-time project health information and insights.

Furthermore, it has been integrated with the ERP employee database to identify individuals and will have access to additional business data like attendance, leave, training, tour, off-boarding, etc. All these capabilities empower Medha K to provide invaluable assistance with HR and admin functions.

“If every employee sends even one query to the HR department every day, the department will be overwhelmed to address all these. Now Medha K is handling all of that effortlessly. Where could I have got such an efficient HR Assistant,” said CHRO of the company, Lagna Panda.

Medha K is designed to be a highly valuable asset in any organizational setting. With its ability to mimic human thought processes, it can analyze data and extract insights that optimize trends specific to the job at hand. Unlike human employees, AI never gets physically tired, so it can keep processing information and provide contextually relevant responses as long as you keep feeding it data.

It brings us to the age-old debate of man versus machine where machines threaten to eat up the jobs. However, the CEO of the company, Pani said, “The fears of employees losing their jobs to AI do not hold any ground. Nothing like this is going to happen. The name itself is artificial intelligence. It is made by humans only. So it can never threaten the existence of the humans.”