Watch: Passenger brutally attacked inside train by pantry staff; railway responds after outrage

In an unfortunate incident, a travel vlogger has claimed to have been assaulted by railway pantry staff after he filed a complaint about overcharging for food and water.

The video of the incident has gone viral over various social media platforms. In the video a group of people can be seen attacking the person, tearing his clothes, allegedly in retaliation for his complaint on overcharging on the RailMadad app.

The victim has been identified as Vishal Sharma. The incident reportedly occurred when Sharma reported the pantry staff for charging Rs 20 for a bottle of water instead of the approved price of Rs 15 for Rail Neer. He was also overcharged for coffee and noodles.

In the video, the staff is found confronting Sharma when he was taking rest on his third-tier berth. A group of men, including one in a green shirt were seen screaming for him to come down from his upper berth. 

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However, Sharma was seen refusing to come down by explaining that he had done nothing wrong except filing a complaint about the alleged overcharging.

This is The Passenger Security in 3rd AC of Indian Railway #shame || When I complained about overcharging in Train by Pantry , an attempt was made to kill me 😭😭
Train no.14609
PNR - 2434633402@RailMinIndia@IRCTCofficial@narendramodi@RailwayNorthern@AshwiniVaishnawpic.twitter.com/VSNZlblHOQ

— Mr.Vishal (@Mrvishalsharma_) May 7, 2025

The situation escalated when the man in the green shirt climbed up and grabbed Sharma's leg, prompting him to yell in shock as the video abruptly cuts off.
Following the development, Sharma shared the footage on social media platforms, seeking action from railway authorities regarding the assault and overcharging incident.

"This is The Passenger Security in 3rd AC of Indian Railway #shame || When I complained about overcharging in the Train by the Pantry, an attempt was made to kill me. Train no.14609 PNR - 2434633402," Sharma wrote on X (earlier known as Twitter).

In response to the post, there was widespread outrage online, with many demanding swift action against the perpetrators.

After the video went viral, the  Indian Railways took cognisance of the incident and imposed a Rs 5-lakh fine on the caterer.

"The case is being taken with utmost seriousness. A penalty of ₹5 lakh has been imposed on the caterer. An FIR has been lodged by GRP, Kathua. The matter remains under strict watch. Stern action will follow based on the investigation outcome," wrote Railway Seva on X (earlier known as Twitter).