Vikash Sharma

The Biju Patnaik International Airport (BPIA) in Bhubaneswar has been chosen for the Voice of Customer recognition under Airports Council International (ACI).

Six more airports in the country have also been chosen for the honour.

The Airports Council International has initiated the ‘Voice of the Customer' initiative to acknowledge and recognize airports that continued to prioritize their customers and are committed to ensuring their voice was heard, even during the ongoing COVID-19 pandemic.

Apart from Bhubaneswar, six other airports - Chennai, Kolkata, Goa, Pune, Patna and Chandigarh have also been accorded with the Voice of Customer recognition.

As per a PIB release, the Airport Service Quality (ASQ) survey is a world-renowned and internationally established global benchmarking programme measuring passenger’s satisfaction, whilst they travel through an airport. It is conducted by the Airports Council International (ACI).

“ASQ Awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. The ASQ programme provides the research tool and management information to better understand passengers’ views and what they want from an airport from the products and services standpoint,” the release added.