No more delays as Centre orders IndiGo to clear all refunds by December 7

In a decisive move aimed at protecting air passengers amid widespread flight disruptions, the Ministry of Civil Aviation has directed IndiGo to clear all pending refunds without delay and fully complete the process by 8 PM on December 7, 2025. The Ministry emphasised that passengers affected by cancellations or rescheduling must not be charged any additional fees, warning that non-compliance will attract immediate regulatory action.

Special Passenger Support and Refund Cell

To ensure seamless grievance redressal, IndiGo has been instructed to set up dedicated passenger support and refund facilitation cells. These cells have been tasked to proactively contact affected passengers and ensure that refunds and alternative travel arrangements are processed without the need for multiple follow-ups. The system of automatic refunds will remain active until operations stabilise completely.

Assurance on Baggage Handling

The Ministry has directed IndiGo to ensure that all baggage that was separated from passengers due to cancellations or delays is traced and delivered to the passenger’s residential or chosen address within the next 48 hours. Airlines have been told to maintain clear communication with passengers regarding tracking and delivery timelines, and to provide compensation where required under existing passenger rights regulations. 

Zero-Inconvenience Policy for Passengers

The Ministry of Civil Aviation remains in continuous coordination with airlines, airports, security agencies, and all operational stakeholders to ensure that passenger rights are fully protected during this period of disruption. Oversight mechanisms have been reinforced to guarantee proper facilitation for senior citizens, differently-abled passengers, students, patients, and all those requiring urgent travel. The Ministry continues to closely monitor the recovery process and remains fully committed to restoring complete operational normalcy at the earliest.

With these stringent directives, the government aims to restore normalcy swiftly and reaffirm confidence in air travel. The Ministry’s firm stance signals a clear message: passenger convenience and rights remain the highest priority during any disruption.