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Vikash Sharma

Bhubaneswar: Minister for Railways Piyush Goyal has stressed on improving the existing features on the IRCTC e-ticketing web site.

Goyal reviewed the upgradation work that is being initiated by the Indian Railways for the E-ticketing system. The Minister sought that E-ticketing web site should provide holistic convenience to the passengers for their train journey.

The site should have the all features for ease of booking by the passengers, said Goyal.

Moreover, the Indian Railways is working to enhance user personalisation and facilitation of their e-ticketing website, along with enhanced features and simple design.

IRCTC Ticketing website of Indian Railways provides the facility of online passenger reservation in the trains being run over IR touching the lives of most citizens for their rail travel needs.

Since 2014, a new emphasis is being given on improving the public experience in booking of tickets as well as travelling conveniences.

The Minister felt that IRCTC website remains the first contact point of traveling citizens with the Railways and that experience must be friendly and convenient.

Under the new digital India, more and more people are now moving towards booking the tickets online rather than going to the reservation counters and therefore IRCTC website needs to really double its efforts to constantly upgrade itself.

Officials of RB, CRIS and IRCTC assured the Minister that all possible efforts would be made to further improve the functioning of website.

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