IRCTC Alert: Check New Refund Rules Before Booking Train Tickets

Are you aware of the refund rules for passengers who have booked train tickets under the Indian Railway Catering and Tourism Corporation (IRCTC)? In case, amount has been debited from customer’s account and ticket not issued, IRCTC will refund the entire Fare and IRCTC service charges electronically (as credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited.

Refund on cancellation:

The e-tickets shall be cancelled through internet and the refund of fare shall be credited to the account from which booking transaction took place, after deducting the applicable charges and in case of i-tickets, the ticket shall be cancelled at the reservation counter and thereafter on online application, due shall be credited to the account from which booking transaction took place.

In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund. All refund will be processed as per Extant Railway Refund Rules.

1. Cancellation Charges for Confirmed Tickets:

The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below:

Class of your ticket and the Flat Cancellation charges per passenger

  • AC First/Executive Class: Rs 240 plus GST
  • First Class/AC 2 Tier: Rs 200 plus GST
  • AC Chair Car/AC 3Tier/AC 3 Economy: Rs 180 plus GST
  • Sleeper Class: Rs 120
  • Second Class: Rs 60

If the ticket is presented for cancellation between 48 hours and up to 12 hours before the scheduled departure of the train, 25 % of fare subject the minimum of the cancellation charge plus GST applicable for all AC classes.

If the ticket is presented for cancellation within 12 hours before the scheduled departure of the train and up to 4 hours of the scheduled departure of the train irrespective of the distance, 50% of fare subject to a minimum of the cancellation charge plus GST applicable for all AC classes.

No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train

No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.

IRCTC, however, offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

2. Cancellation Charges for RAC or Waitlisted Tickets:

(a) In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund.

(b) Where a RAC ticket or wait-listed ticket is presented for cancellation, the refund of fare shall be made after deducting the clerkage if the ticket is present for cancellation upto thirty minutes before the scheduled departure of the train irrespective of the distance.

3. Clerkage Charge:

Upto 30 minutes before the scheduled departure of the train irrespective of the distance Clerkage charge Rs.60 per passenger plus GST applicable for all AC Classes

(c) No refund shall be granted on RAC ticket or wait-listed ticket after thirty minutes before the scheduled departure of the train.

(d) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time upto final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charges shall be payable in accordance with clause 1(Cancellation Charges for Confirmed Tickets)

4. Cancellation Charges for Partially Confirmed Tickets

(a) In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund.

(b) In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also subject to the condition that the ticket shall be cancelled online or online TDR shall be filed for all the passengers upto thirty minutes before the scheduled departure of the train.

5. TATKAL Tickets:

(a) No refund of fare shall be admissible on confirmed Tatkal Tickets.

(b) Grant of refund for unused Cancellation Charges for RAC or Waitlisted Tickets as per clause 2″ Cancellation Charges for RAC or Waitlisted Tickets”

(c) In case of party tatkal ticket or family tatkal ticket issued for travel for more than one passenger, some passengers have confirmed reservation and others are on waiting list, full refund of fare, less clerkage shall be admissible for confirmed passengers also subject to the condition that entire tatkal ticket is surrendered for cancellation upto thirty minutes before the scheduled departure of the train.

6. Full Wait list Ticket:

(a) In case of wait-listed e-tickets on which of all the passengers is on waiting list even after preparation of reservation chart, names of all such passengers booked on that Passenger Name Record(PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the account from which booking transaction took place after deducting clerkage.

(b) In case of wait-list i-ticket, such tickets can be cancelled at the computerised Passenger Reservation System(PRS) counter upto thirty minutes before the scheduled departure of the train irrespective of the distance.

No refund of fare shall be granted on RAC or wait-listed ticket after thirty minutes before the scheduled departure of the train.

7. Cancellation of Train:

(a) e-tickets:- In case of cancellation of trains, automatic full refund of fare on confirmed or RAC e-tickets shall be directly credited to the account from which booking transaction took place and online cancellation or filing of TDR shall not be required in such case.

(b) i-tickets:- In case of i-ticket, the ticket can be cancelled upto 72 hrs after the scheduled departure of train at any computerized reservation counter.

8. Train Running More than Three hours Late and passenger not travelled:

No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing journey subject to the condition that:

  • In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full refund.
  • In case of i-ticket, the ticket surrendered upto the actual departure of the train.
  • In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of train. No refund of fare shall be admissible.

9. Cancellation of tickets where railway administration is unable to provide accommodation:

Where a railway administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charge shall be levied and full refund of fare shall be granted to them if such tickets are surrendered for refund within three hours from the actual departure of the train.

Provided that when the train is cancelled due to unforeseen circumstances such as accident, breach or flood, the ticket is surrendered within three days excluding the scheduled day of departure of the train.

10. Refund on partially used tickets:

(a) Where a passenger terminates the journey enroute, a ticket deposit receipt (TDR) shall be issued to the ticket holder by the station master of the station in lieu of surrender of the ticket. The original certificate issued by ticket checking staff shall be sent through post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.

(b) In case of i-ticket, The TDR shall be issued only upto three days after the scheduled departure of the train.

(c) In case of e-ticket, TDR is filed online upto 72 hours after the scheduled departure of the train.

(d) The TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days from the date of commencement of journey.

11. Refund of fare when passenger are made to travel in lower class for want of accommodation:

If the ticket holder of a higher class is made to travel in a lower class for want accommodation in the class for which the ticket was issued, refund of the difference between the fare paid and the fare payable for the class in which it is actually used.