IRCTC Alert: New Norm for Railway Passengers; Must Know Before Boarding Train

New Delhi: The Indian Railways is leaving no stone unturned for the convenience of passengers along with their safety and security. Adding to the slew of its steps in this regard, the Indian Railway Catering and Tourism Corporation (IRCTC) on Friday introduced on-the-spot billing generation for payment of food items on-board trains.

This enables passengers to get bill generated on-the-spot on-board trains from Point of Sale (POS) hand-held machines for payment made towards the food items purchased.

The IRCTC, in a statement, said: “This will help in not only making the passengers aware of relevant information but also address passenger complaints regarding overcharging by the vendors.”

All licensees managing mail or express trains have been instructed to ensure availability of minimum eight POS machines per rake for billing of every transaction of food items, it added.

As per reports, an inspection drive would be launched on all mail and express trains from January 26 to February 15 to ensure the availability and working of POS machines.

“This will ensure that proper bill is issued to all the passengers in case of purchase of food items. In case of deficiency, a suitable penalty will be imposed on the caterers,” the IRCTC further said.