State to enact Right to Service Act soon
The Act aims to ensure time-bound delivery of important public services for which government officials will be held responsible. “Necessary preparatory work for enactment of the law has been completed and it will be brought to the cabinet very soon,” Naveen said.
Under the proposed law, important public services delivered by ten departments like Energy, House & Urban, School & Mass Education, Commerce & Transport, Home, Finance, Rural Development, Revenue & Disaster Management Deptt., Health & Family Welfare and Women & Child Development Deptt. have been identified for coverage.
In case of any deviation, citizens will have the Right of Appeal which includes penalties against the defaulting public officials.
Last Tuesday, the Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Act 2011 was introduced in the Parliament. The bill allows every government department to publish a citizen charter and mandates the departments to mitigate public issues within 30 days of time period.