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A bride in Delhi, who had planned to hire a photography company for her upcoming wedding, sparked a heated debate online after leaving a one-star Google review for the firm following a dispute over meal arrangements at the venue.
The bride criticized the photography team, We Don’t Say Cheese (WDSC), claiming it was “unreasonable” for them to expect food during the event, especially at a five-star venue where meals cost around Rs 6,000 per plate.
She stated that while she had offered to arrange food from an outside vendor, she objected to the team’s request for one-hour meal breaks during the celebrations and their policy of requiring full advance payment. According to her review, she ultimately decided to cancel the booking after communication with the company broke down.
The disagreement quickly went public after Richa Oberoi, business head of WDSC, shared a detailed response online defending her team. Oberoi explained that the crew, a group of six photographers and videographers, typically works 12–15-hour shifts, often starting early in the morning and running late into the night, and that meal breaks are essential to keep the team functioning efficiently.
“This is not about fine dining; it’s about basic dignity,” Oberoi wrote in her rebuttal, adding that the team never demanded to eat the same food as the wedding guests. “All we requested was either to have food arranged for us or permission to order our own meals with the cost reimbursed.”
Speaking to Moneycontrol, Oberoi said the wedding events were set to begin at 8:30 a.m. and continue through dinner, making meal planning critical. She also emphasized that full advance payment is standard industry practice, protecting vendors from last-minute cancellations or payment disputes. After three days of discussions over the food and payment terms, Oberoi decided to step away from the contract, a job valued at approximately Rs 4 lakh.
The exchange quickly went viral, fueling discussions on social media about client expectations, vendor rights, and the need for clearer communication between wedding service providers and their clients.
