TV
Bhubaneswar: The State Transport Authority (STA) Monday signed a Memorandum of Understanding (MoU) with National Small Industries Corporation (NSIC) for the implementation of Smart Queue Management System in the Regional Transport Offices (RTOs). The authorities have claimed that this will improve the user experience and quality of services in the RTO offices across the State.
In the first phase, the project would be implemented in Angul, Balasore, Bhadrak, Bhubaneswar-1, Cuttack, Ganjam, Puri, Driving Testing Track at RTO-2 in Bhubaneswar at an estimated cost of Rs 2.16 crore. The new system will be gradually implemented in other RTOs in a later phase.
The public can book the slot in advance through an online portal or can come directly for different services related to vehicle, Driving Licences, etc. When a citizen comes directly, a token will be generated at the office. The citizens need not stand in queues. They can comfortably sit inside the office for their turn.
There will be display systems in all the counters for announcement of the token numbers. They can know the approximate waiting time for availing the service through predictive forecasting by the system. The citizens will receive notification for their service from time to time. This will reduce the average waiting time and improve service delivery. The Smart Queue system will be implemented for all the service by the RTO offices related to vehicle, driving licences, challans etc. This system will also be implemented in the Learners Licence and Driving Licence test centres to improve the experience of the applicants.
After implementation of the amended MV Act, there was a huge rush in the RTOs. STA has taken several steps to introduce various services in online mode, online payment, removal of dalals, installation of CCTV, simplification of processes to reduce the footfall in the RTOs. The Smart Queue Management System will further improve the service at the RTOs, the authorities said.
