CSE 2026: UPSC expands call centre operations to improve support for examination aspirants

The Union Public Service Commission (UPSC) has announced an expansion of its call centre operations to provide enhanced assistance and greater convenience to candidates applying for its flagship examinations. The move is aimed at ensuring smooth access to information and timely resolution of queries during the crucial application period.

As part of the initiative, the UPSC call centre will function on all days, including Saturdays, Sundays, and public holidays, until the conclusion of the application process for the Civil Services Examination (CSE) 2026 and the Indian Forest Service (IFoS) Examination 2026. The extended schedule allows candidates to seek guidance beyond conventional office hours, with services available in two shifts from 7:00 am to 9:00 pm.

To further improve efficiency and reduce response time, the Commission has doubled the number of personnel at the call centre. This step is expected to significantly cut down waiting periods and ensure that aspirants receive prompt clarification on application-related procedures and examination queries.

UPSC Chairman Dr Ajay Kumar said the enhanced call centre services form part of a series of measures to support candidates more effectively. Emphasising the Commission’s focus on aspirant welfare, he noted that these efforts aim to make the examination process more accessible and user-friendly by ensuring adequate support systems are in place.

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The initiative is intended to strengthen communication between the Commission and applicants, enable quicker redressal of concerns, and provide uninterrupted assistance during a critical phase of the examination cycle. It reflects UPSC’s continued commitment to building a responsive, efficient, and student-centric examination framework.