Bhubaneswar: The Indian Railways has come up with a new and more transparent system for the convenience of those booking train tickets online.
The Indian Railways has initiated a more transparent refund system for reserved e-tickets which are cancelled or which are fully waitlisted dropped tickets, the national public transporter informed through a tweet.
It further said that it will be an OTP based system applicable to those e-tickets which are booked through IRCTC authorised agents only.
Under this new process, whenever a ticket booked through authorised IRCTC agent is cancelled by the customer or fully waitlisted dropped ticket, OTP SMS will be sent on Customer/passenger mobile no. (which was prodded by the customer/passenger to the agent at the time of booking) along with the refund amount. The customer/passenger will be required to share the OTP with the agent who booked the ticket, for getting the refund amount, the official notification read.
OTP based refund process will ensure more transparency in the system to the advantage of the customer. It is an user friendly facility wherein passenger will come to know about the exact refund amount received by agent on his behalf against cancelled ticket or fully waitlisted dropped ticket, it added.
The objective of the scheme is to streamline the cancellation refund process further so that cancellation amount is refunded timely to the customer by the agents.
Important to Note for Customers
In order to get benefit of the scheme, customer should provide correct mobile no. of one of the passengers to the IRCTC authorised agent at the time of booking reserved rail e-tickets.
Customer/passenger should ensure that the agent records his or her mobile no. correctly at the time of booking reserved rail e-tickets.
Only IRCTC authorised agents are permitted to book reserved rail e-tickets to the customer.
OTP based refund for cancelled tickets or fully waitlisted dropped tickets, will be processed only if the ticket is booked through IRCTC authorised agents.