State gears up for Right to Service bill
Last Tuesday, the Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Act 2011 was introduced in the parliament. The bill allows every government department to publish a citizen charter and mandates the departments to mitigate issues of the people within 30 days of time period. According to the bill, disciplinary action can be taken against the concerned official and/or fine up to Rs 50,000 if he/she is found with dereliction of duty.
As many as 90 services have been included under 11 departments to facilitate services. Citizens of Delhi, Madhya Pradesh, Bihar, Himachal Pradesh, and J&K states are already enjoying benefits of the bill.